At karuaborton, we value your privacy and are committed to protecting your personal information. Any information collected through our website is used only to improve your shopping experience, process orders, and provide customer support. We do not sell or share your personal information with third parties except when necessary for delivery and payment processing.

By using our website, you agree to our privacy practices and store policies outlined below.

Return Policy

We accept returns for eligible products within 7 days of delivery. Items must be unused, unworn, and in their original packaging with tags attached.

Returns will not be accepted for:

• Used or damaged products
• Items without original tags
• Discounted or sale items

To request a return, please contact our customer support team with your order details.

Refund Policy

Refunds are processed after the returned product has been inspected and approved by our team.

• Approved refunds are processed within 5–7 business days
• Refunds are issued through the original payment method or store credit
• Shipping charges are non-refundable unless the wrong or damaged item was delivered

Shipping Policy

We provide nationwide delivery across Bangladesh.

• Orders are processed within 1–2 business days
• Standard delivery time: 3–7 business days
• Delivery times may vary during holidays or high-order periods
• Customers will receive order updates once the shipment is dispatched

Please ensure your shipping information is correct to avoid delays.

Operational Hours

Our customer support and order processing hours are:

Saturday – Thursday: 09:00 AM – 05:00 PM
Friday: Closed

For any assistance, customers can contact us during operational hours through our support channels.

Contact Us

If you have any questions regarding our policies, orders, or products, feel free to contact our support team through our website or social media platforms.